Well this year has been challenging to say the least. I have been on to Dlook again twice today with two different matters. I appreciate the account manager may be busy or perhaps not in the office today, and obviously I will have to wait until the emails have been read before any further steps are taken.
The past year I have been wondering what is going on because work has not be up to the usual standards. So out of curiosity I went online to the Dlook website and typed in Psychics in Canberra., I wasn’t listed!
I have paid to be listed in Canberra, nationally and internationally since 2017. Though that has been an issue every Christmas too, when my service was cut without my knowledge or permission despite me having paid for continued service uninterrupted throughout December and January.
I only found out by people contacting me to say they can’t get on my website to pay. I was never given a discount or refund only a verbal apology. I told the accountant manager if this happened again I would leave because it has happened every single year. Only this year has been the first year of uninterrupted service but again the service was not what I paid for because I have not been listed properly and not under Canberra at all causing me a loss of income.
I only today made this discovery that I have not been on my local listing. That was just out of curiosity after getting these two emails via Piivot. I went on to the Dlook website to look for my name in the advertising listing. Angry doesn’t even begin to describe how I feel right now. This is the straw that broke the camel’s back. Enough is enough I am now looking for a new website host. I just refuse to put up with this nonsense anymore.
I am waiting for a response from my service manager to explain what piivot is doing on my website. I don’t know what it is either. Other than something used by people in the IT industry. I have not been informed of any updates to my website either. That was the same last year too when my emails were unanswered by my account manager only to be told she is ill and hasn’t been able to return to work. So my emails were just left unattended. There are other staff members that can step in but apparently I “fell through the cracks” that was the excuse given.
This is my contact page that is currently showing. I have no idea when it was changed.